It’s no secret that the healthcare industry is in a state of flux. As the world becomes more advanced technologically, patient engagement and communication are changing at an even faster pace than in previous eras. With patients expecting better care experiences and providers struggling to find time to manage their practices efficiently, physical therapists need to use software that helps them connect with their patients in new ways. In this article, we’ll explore how you can use physical therapy patient engagement software in your clinic today to improve your ROI in the long term by increasing patient engagement.
External communication
Physical therapy patient engagement software allows you to send and receive emails, texts, and phone calls from patients outside of the clinic. This makes it easy for patients to communicate with you when they’re not in your office.
Internal communication
The right physical therapy software can help you improve internal communication within your physical therapy clinic. This can be done through a variety of features, including Improved communication between therapists and patients. Your patients will be able to see their progress, and therapists will have the ability to track each individual’s progress. The software also allows for better communication between staff members and patients, as well as among members of the same team.
Physical therapy software also give you the ability to view progress reports on screen or print them out depending on which option is selected. This gives patients have access to their plan of care. Finally, patient scheduling options allow them to choose which therapist they want to depend on their schedule or availability at specific times during certain days and hours so they do not feel rushed when they come into your office again next time around.
Cloud-based mobile application
As a healthcare provider, you’re likely already an expert at providing top-notch care—but what about keeping up with all of your patient data? A cloud-based mobile application allows for immediate access to patient data and makes it easier for staff members to do their jobs.
The best part is that cloud-based mobile apps can be used anywhere, from tablets to laptops and smartphones. That means no more clunky desktop computers or giant paper charts sitting on desks waiting for someone’s attention. Your patients will love it too because they’ll have constant access to their information as well as contact information if they need additional help outside of office hours or would like a follow-up appointment.
Excellent patient experience
So what does this mean for the physical therapist? It means that patient engagement is the key to long-term success. And if you want your patients to be engaged, you need to focus on their experience above all else.
At some point in your professional life, you probably came across one of those annoying “How do you get more patients?” questions online — whether it was on a forum or a Facebook group. Frankly, these types of posts are annoying because they’re incredibly vague and rarely provide helpful advice. In short, they’re useless.
But there’s an easy way to get more patients, and it starts with making sure that all of your interactions with current ones are positive ones. That means focusing on three things:
- listening carefully and asking relevant questions about what’s going on in their lives;
- providing them with options of where they can go from here
- using technology like physical therapy patient engagement software so that everything runs smoothly from start-to-finish.
Direct messaging and reminders
A direct message system is the most important element of patient engagement software because it allows you to interact directly with your patients and build stronger relationships. Patients are often confused by and overwhelmed by the amount of information they receive from their doctor’s office, so a friendly reminder can go a long way toward keeping them on track with appointments and exercises.
Conclusion
Patient engagement is the key to the success of your physical therapy practice. If you want to maximize your return on investment, then you need to make sure that your patients are engaged in their treatment plan and understand what’s going on with their recovery process. A good patient engagement software can do just that by helping you communicate with patients and collect data without any additional hassle because it’s cloud-based.
By using patient engagement software, your patients will feel more comfortable during their visits because they know exactly what they’re getting themselves into before coming to see you or another provider at the clinic. This means they won’t have any questions left unanswered when it comes time for treatment.
